Online Shopping

You should confirm the following terms when placing your order on our web: https://natsuye.com/

1. If you are under the age of 16, you should not create an account with this website or submit your information to us.

2. By placing an order on this website, you warrant that you provide true, accurate, current and complete information about yourself, including but not limited to billing address and contact details. Please remember that we have no duty for the inaccurate information you provide.

Order Acceptance

Shortly after you have placed an order with us, an email containing the exact order details will be sent to you for order confirmation. If you receive the order confirmation email, it means that we accept your order and your ordered products are going to be manufactured soon. You would also be timely informed once the items you ordered are unavailable.

Payment Method and Security

1. We accept payment by all major credit cards and debit cards.

2. Our Website will not store any of your payment information. Your payment will be authorized on a secured third party page.

3. Please don’t send your payment information by email because we can not guarantee the security of your data under this circumstance.

Delivery Information

Due to varying item availability, multiple items in a single order may be shipped separately. If you have chosen an expedited shipping method, each individual shipment may have a separate charge, but the total shipping charges for all shipment should not exceed the applicable flat-rate shipping charge for the entire order. Each shipment will have its own tracking number and can be tracked by sending us emails under the same order number.

1. Please note that our website can not guarantee the specific shipping dates. It all depends on the products you order and the specific shipping destination

  Please allow for no more than 9 days for delivery of your orders. Once your order is dispatched, the corresponding tracking number will be emailed to you.

 2. Our website do not take liability if your ordered products get lost while delivery because of your incorrect shipping information provided.

Supply Conditions

1. Customer service from our website spare no effort to make sure that all orders are fulfilled. Ensure that the goods displayed on site are available and information of the items advertised is accurate.

2. Please allow the little difference between the pictures and the items you received owning to the different perspectives and lighting of taking photos.

Order Canceling

1. You should contact our website within 24 hours since you place your order if you want to change or cancel your order because we will process and transfer you order to the manufacturer as soon as possible.

2. If the delivery has already been arranged, the customer should apply for return and refund after you receive the order.

Return and Refund

1. You are to check the goods immediately you receive your order. You should confirm the responsibility without any delay when any defect or damage is found.

2. You are to get an immediate goods return and full refund on the condition that it is our fault. Under this circumstance, please contact us within 7 days.

3. Before you return the goods, please make sure they are in original condition and all included accessories should be returned together.

4.Before you return the goods, please contact our customer service. Our website do not take liability if you return your items without intercourse.

5.If your fault caused the damage, however, you are liable for the compensation of the damage.

Governing Law and Judiciary

The Terms and Conditions above shall be in accordance with the law and submit to the exclusive jurisdiction of the court.